ACC Premiere Earns AAM Certified Partner Status

SCHAUMBURG, Ill. and SOUTHINGTON, Conn. (July 22, 2024) – American Customer Care, recently rebranded as ACC Premiere, (ACC), a distinguished leader in outsourced customer service solutions, has been named an Alliance for Audited Media (AAM) Certified Partner. The program recognizes organizations committed to excellence and maximizing efficiency for AAM-audited publishers.

"Achieving this certification marks a significant milestone in our dedication to delivering superior customer service and robust data integrity," said Mike Shea, vice president of operations at ACC. "The certification strengthens our commitment to our clients' success and sets a new standard in trust and quality that we are proud to uphold."

The AAM Certified Partner Program improves quality, strengthens confidence and streamlines the media audit process. By meeting AAM’s rigorous standards, ACC has demonstrated its adherence to high levels of operational integrity across several data management areas including data acquisition, maintenance, access, archiving and removal processes.

“We congratulate ACC Premiere on attaining AAM Certified Partner status,” said Rich Murphy, AAM president. “ACC’s commitment to excellence is evident in their dedication to the certification, which will bring greater efficiency and transparency to the media audit processes for their clients."

As part of the certification program, AAM reviewed ACC’s policies, processes, technologies and controls for conformance to AAM’s standards for audience qualification. Now that ACC is certified, AAM will accept data directly to make the audit process more efficient for their publisher clients.

ABOUT ACC Premiere (formerly AMERICAN CUSTOMER CARE and Premiere Response)

American Customer Care and Premiere Response are now ACC Premiere. We deliver exceptional customer care and business differentiating sales & retention strategies. We provide outsourced contact center services to the world’s most trusted brands driving consumer loyalty and lifetime value.

Our teams are carefully selected to reflect each client’s brand voice. We offer top CX technology solutions customized to support delivery of our high-touch service with a consultative approach. We work with clients across multiple industries including:

• CPG/Consumer Products
• Food/Beverage
• Wine/Spirits
• Subscription Sales & Retention
• Publishing
• Member Services
• Consumer Electronics
• Health/Wellness/Pharmaceuticals
• Retail/E-commerce

Learn more at ACCPremiere.com

ABOUT THE ALLIANCE FOR AUDITED MEDIA (AAM)

As the largest not-for-profit media assurance organization, the Alliance for Audited Media delivers impartial, credible data to help media buyers buy and sellers sell. AAM works alongside the media and advertising industry to establish standards that can be verified independently, ensuring the legitimacy of the businesses that drive media's progress. AAM also provides verification for compliance programs including brand safety, privacy, sustainability and tech assurance. Learn more at auditedmedia.com.