Help Desk Technician

The help desk technician supports and maintains computer equipment and software for in-house and remote personnel, administers user accounts in software and systems, and assists in maintaining network connectivity and system availability.


Job Functions:

  • Deploy new computers to employees using imaging processes.
  • Support employee computers by resolving help desk tickets in a timely manner.
  • Create and update active directory accounts.
  • Maintain an accurate inventory of technology assets.
  • Ensure endpoint security by patching systems and maintaining security software.
  • Document and update procedures.
  • Office 365 administration and support.
  • Collaborate with IT staff on projects.
  • Maintain network connectivity for in-house and remote employees.

Job Specifications:

  • Working knowledge of PC hardware repair and operating systems.
  • Ability to diagnose and resolve hardware and software problems.
  • Working knowledge of TCP/IP protocol is required.
  • Introductory knowledge of supporting servers and networks.
  • Resolving end user problems with good customer service and communication skills
  • Self-motivated with the ability to multitask and prioritize.
  • Bachelor’s degree in information technology required.

Work Environment:

General office environment. May be in front of a computer monitor for entire workdays. May move heavy equipment and boxes. May require long hours including nights and weekends.

Want to join our team?

Find out more about AAM or send us a resume.