Help Desk Technician

Assist in coordinating, supporting, and maintaining computer equipment and software for in-house and remote personnel. Help in administering user accounts in software and systems, maintaining network connectivity and system availability.

Duties/Tasks:

  • Receive, configure and distribute PC software, equipment and peripheral devices such as printers, scanners, monitors and mobile devices
  • Provide support and installation for remote networks, servers and backup functions
  • Add/remove system accounts and security permissions
  • Maintain PC security with patches, updates and security software
  • Maintain an accurate inventory of technology assets
  • Email administration and support
  • Document procedures
  • Assist network and system administrators as needed
  • Coordinate PC hardware repair with selected vendors
  • Maintain network connectivity for in-house and remote users

Knowledge/Experience:

  • Associate’s degree required/Bachelor’s degree preferred in an information technology field or relevant training/work experience. 

Skills/Abilities: 

  • Working knowledge of PC hardware repair and operating systems
  • Ability to diagnose and resolve simple hardware and software problems; working knowledge of TCP/IP protocol is required
  • Resolving end user problems with good customer service and communication skills
  • Ability to multitask and prioritize

Want to join our team?

Find out more about AAM or send us a resume.